When will my item ship?
Most pillow covers, art, and any other PHYSICAL products ship within 3-7 days, unless otherwise noted on the listing. Please refer to the exact listing of what you are ordering to get exact shipping window. All custom orders ship take up to 3-4 weeks to ship. Digital products like printables and eBooks will not be shipped to you. Instead, you will receive a download link after purchasing.
Can I cancel my order?
Custom orders cannot be cancelled, but regular orders can be cancelled within 24 hours of purchasing. You cannot cancel an order after 24 hours or after an order has been shipped.
Do you except returns & exchanges?
We do not accept returns or exchanges on custom items. Regular pieces can be returned or exchanged within 3 days of delivery and we must receive the item within 7 days. Before returning any item, PRODUCT CARE page. Return shipping is the responsibility of the buyer and the initial amount of shipping to you will be subtracted from your return, even if you’ve received free shipping at the time you placed your order. Item must be in original condition. There are no returns or exchanges on ANY digital products.
My item is damaged. What can I do?
Please contact us if you are experiencing ANY issues with your pillow cover or any other item you purchase from our shop.
How do I clean my pillow cover?
There are different cleaning instructions for the pillow covers, depending on the fiber content. Please refer to the PRODUCT CARE page for cleaning and care instructions.
What size insert should I use for my pillow cover?
For a super luxe look, use a feather down insert at least one size up than the pillow cover. So, if you purchase a 20″ insert, use a 22″ feather down insert.
Where do you ship from?
We’re located and ship from New Orleans.